FAQ’S

These General Terms and Conditions govern the use of the website ilailai.com (“the website”), owned by Natalie Capell (hereinafter “ilailai”). Natalie Capell is an individual with registered office at C/ Putget 81, Atico, Barcelona, Spain, Tax ID No. 46990804X.

The use of ilailai’s online store services by the customer implies acceptance of these conditions in the version published by ilailai at the time of purchase. Please read these terms before making a purchase.

These General Terms and Conditions apply to the sale of all ilailai articles through its website, available in: Germany, Australia, Austria, Belgium, Bulgaria, Canada, South Korea, Croatia, China, Denmark, Slovakia, Spain, United States, Finland, France, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Norway, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Russia, Sweden, Switzerland, Taiwan.

All prices are in Euro (€) and are those displayed on the website at the time of order. Prices are shown for each item and include VAT (Value Added Tax). Shipping costs are displayed separately at checkout. ilailai reserves the right to modify prices and products at any time without prior notice, including daily updates.

For purchases from the Canary Islands, Ceuta, and Melilla, VAT will be deducted from product prices, but destination taxes and any applicable customs charges must be paid by the buyer.

Payment must be completed at checkout and is essential for order confirmation. Payment cannot be made afterward.

Accepted payment methods:

– Credit cards (Visa®, Mastercard®, American Express®)

– Bank Transfer

Customers must notify ilailai of any unauthorized or fraudulent charges via email as soon as possible. Payment providers may implement anti-fraud measures that could result in rejected transactions. ilailai is not responsible for the application of such security policies.

Orders will be processed once payment is confirmed.

If items become unavailable or out of stock, customers will be notified immediately and refunded within 14 days through the original payment method.

We guarantee repair, replacement, price reduction, or purchase cancellation for defective products. Customers must report any conformity issues within two months of delivery. We cover defects appearing within two months of delivery.

Contact us through:

– Phone: +34 603 66 55 17 (9h-21h Spanish Time)

– Email:  wecare@ilailai.com

– Mail: Plaça de la creu, 217121, Monells, Spain

The European Commission provides an Online Dispute Resolution (ODR) platform for EU-based merchants and customers:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN

These General Terms and Conditions are subject to Spanish legislation.

All content, design, and source code on this website are ilailai’s intellectual property. Users may view and download content for personal use but may not distribute or modify it without authorization. The ilailai brand name and logo are registered trademarks of Natalie Capell.

ilailai is not liable for:

– Website failures due to force majeure or circumstances beyond our control

– Technical issues or viruses during internet connection

– Content on linked third-party websites

– Access by minors (responsibility lies with parents/guardians)

Accuracy or legality of linked third-party website content